Shipping policy
Shipping costs
- Standard shipping: €4.95
- Free shipping on orders of €50 or more
The shipping costs that apply to your order are always shown at checkout before you pay.
Delivery times
Estimated delivery times, in business days:
- Netherlands and Belgium: 1–3 business days
- Other EU countries: 3–7 business days
- Rest of the world (including Australia, Canada and Hong Kong): 7–14 business days
These delivery times are estimates. During busy periods (such as holidays and sales) or due to delays at the carrier or customs, delivery may take longer. In any case, we will deliver your order within 30 days unless we have agreed otherwise with you. If we cannot deliver within that period, we will let you know and you may cancel your order free of charge; we will then refund any amount you have paid within 14 days.
Track & trace
As soon as your order has shipped, you will receive an email with a tracking link so you can follow your parcel.
Shipping address
Please check your shipping address carefully at checkout. If you notice a mistake, contact us as soon as possible at support@notablu.store. We cannot be held responsible for delays or loss caused by an incorrect address provided by you.
Customs and import duties
Orders shipped within the European Union do not incur additional import duties. For deliveries outside the EU (for example to Australia, Canada or Hong Kong), import duties, taxes or handling fees may be charged by the local authorities or carrier. These costs are not included in our prices and are payable by the recipient.
Damaged or lost parcels
The risk of loss or damage passes to you once the parcel has been delivered to you. If your parcel arrives damaged or has not arrived within the expected time, please contact us at support@notablu.store with your order number (and photos if the parcel is damaged), and we will find a solution together.