Refund policy

Right of withdrawal (14 days)

If you are a consumer, you have the right to cancel your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party indicated by you (other than the carrier), receive the product. If you ordered multiple products that are delivered separately, the period starts on the day you receive the last product.

How to cancel and return

  1. Let us know within the 14-day period that you want to cancel, by emailing support@notablu.store with your order number and the product(s) you want to return. You may use the model withdrawal form below, but this is not required.
  2. Send the product(s) back within 14 days after notifying us, to:
    Notablu (Ihum Group)
    Torenallee 101
    5617 BR Eindhoven
    the Netherlands
  3. Please return the product with all accessories and, where reasonably possible, in its original packaging. We recommend using a tracked shipping method and keeping your proof of shipment.

Return costs

You pay the direct costs of returning the product. If a product is defective or we sent you the wrong item, we cover the return costs.

Refunds

We refund all payments we have received from you, including the standard delivery costs of your original order, within 14 days after the day we received your cancellation. If you chose a delivery method more expensive than our cheapest standard delivery, we do not refund the extra cost. We may withhold the refund until we have received the product back, or until you have provided proof that you have sent it back, whichever comes first. We use the same payment method you used for the original purchase, unless we agree otherwise with you. You will not be charged any fees for the refund.

Handling the product

During the withdrawal period, you may handle and inspect the product only as far as necessary to establish its nature, characteristics and functioning, in the same way you would in a shop. If the product has lost value because you handled it beyond that, we may deduct the loss in value from your refund.

Exceptions

The right of withdrawal does not apply to:

  • products that were made to your specifications or clearly personalised;
  • sealed products that are not suitable for return for health protection or hygiene reasons, if the seal has been broken after delivery;
  • services (such as gift wrapping or shipping protection) that have been fully performed.

Defective or incorrect products

Every product you buy from us must meet the agreement and the reasonable expectations you may have of it. If a product is defective or not as described, please contact us at support@notablu.store with your order number, a description of the problem and photos where possible. We will then repair or replace the product or refund you. Your statutory rights regarding non-conforming products remain fully in place, also after the 14-day withdrawal period.

Exchanges

Want a different size or colour? Return the original product following the steps above and place a new order for the item you want.

Model withdrawal form

(Complete and return this form only if you wish to cancel the contract.)

To: Ihum Group (Notablu), Torenallee 101, 5617 BR Eindhoven, the Netherlands, support@notablu.store

I hereby give notice that I withdraw from my contract for the sale of the following goods:
Order number: ...........................
Product(s): ...........................
Ordered on / received on: ...........................
Name of consumer: ...........................
Address of consumer: ...........................
IBAN (only if a refund to a different account is needed): ...........................
Signature of consumer (only if this form is notified on paper): ...........................
Date: ...........................